How can we help?
Browse the common topics below, or write to us — a human reads every message.
Activation & devices
Device address and Device Key, linking a device from the portal, removing a device.
Sources
Xtream-compatible logins, M3U links and the TV guide your source provides.
Playback
Audio tracks, subtitles, buffering and format support.
Profiles
Profiles, My List, resume points, Kids profile and PIN.
Billing
Licence, renewal and cancellation — App Store, customer portal or reseller.
Privacy & data
Deleting your data, and how your logins are protected.
Looking for a quick answer?
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